Intermedia Contact Center (formerly Telax)

A comprehensive cloud-based contact center solution for businesses of all sizes.

Overview

interMedia coNtact center (formerly Telax) is a robust and flexible cloud-based contact center solution that caters to the needs of businesses of different sizes. This contact center software is specifically designed to streamline customer service operations and improve customer satisfaction.

Features

interMedia coNtact center boasts a range of features that offer businesses a comprehensive toolset to manage customer interactions effectively. Notable among its features include call routing, interactive voice response (IVR), call recording, real-time analytics, and workforce management tools.

The call routing functionality ensures that customer calls are directed to the most suitable agent based on predefined rules, thus enhancing response times and customer satisfaction. The interactive voice response (IVR) feature allows for efficient routing of calls and can be customized to fit business needs.

Real-time analytics provide valuable insights into call center performance, helping businesses make informed decisions. The software also comes with workforce management tools that aid in planning, scheduling, and managing agents to optimize operations.

Usability

interMedia coNtact center offers an intuitive interface that is easy to navigate, making it user-friendly for both agents and managers. Training required for the platform is minimal, allowing teams to get up to speed quickly.

Integration

The software seamlessly integrates with a variety of CRM systems, providing a holistic view of customer interactions and enhancing customer service efficiency. This integration capability ensures that businesses can leverage their existing tech stack without disruptions.

Performance

interMedia coNtact center offers reliable performance with minimal downtime, ensuring smooth operations and uninterrupted customer service. The software also delivers excellent call quality, further enhancing customer experiences.

Support

The software provider offers robust support to its users, including 24/7 phone and email support, an extensive online knowledge base, and training resources. This ensures that businesses can solve any issues promptly and maximize the software's benefits.

In conclusion, interMedia coNtact center is a comprehensive, user-friendly, and performance-oriented contact center solution that can significantly enhance customer service operations and improve customer satisfaction for businesses of all sizes.